Thanks for shopping at Marie Parks’ Kitchen! We want you to love our hot sauces. Although our products are hermetically sealed shelf stable food items, they are considered perishable. Please review our policy below regarding returns and refunds:
1. Returns
- Perishable Items: Due to food safety and health regulations, we cannot accept returns on any hot sauce bottles once they have shipped, even if they are unopened.
- Do Not Ship Back: Please do not mail your hot sauce back to us, as we cannot accept it or reuse it under any circumstances.
2. Damaged or Broken Bottles
A clear photo of the damaged bottle and packaging
Replacement or Refund: Hot sauce is packaged in glass or plastic that can occasionally break during transit. If your bottle arrives broken, leaking, or damaged, we will gladly replace it or issue a full refund.
Proof Required: To claim a refund or replacement for a damaged item, please email us at marieparkskitchen@gmail.com within 14 days of delivery. You must include:
- Your order number
- A clear photo of the damaged bottle and packaging
3. Incorrect Orders or Quality Issues
- If we shipped you the wrong flavor, or if there is a clear quality issue with your batch, please contact us within 30 days of receiving your package.
4. Refunds Processing
- Once your refund request is approved based on the photo proof provided, we will process your refund immediately.
- A credit will automatically be applied to your original method of payment within 10 business days, depending on your bank’s processing times.
Contact Us
If you have any questions or issues with your order, please reach out to us at:
- Email: marieparkskitchen@gmail.com
- Phone: (505)585-1494